Terms and Conditions

FlockFinder Terms of Service

Last updated: May 2026

These Terms of Service ("Terms") are a legal agreement between you and Black Sheep Technology Ltd (trading as FlockFinder), a company registered in England and Wales (company number 12365350), with its registered office at 4 Burlington Mews, Sevenoaks, Kent, TN13 1FJ ("FlockFinder", "we", "us", or "our").

These Terms govern your access to and use of the FlockFinder platform, including our website at flockfinder.co.uk, our web application at app.flockfinder.co.uk, our iOS and Android apps, the "Ask FlockFinder" tool, and the supply of the FlockFinder FDX EID Reader (together, the "Service").

By creating an account, using the Service, or ordering an FDX EID Reader, you agree to these Terms. If you do not agree, you must not use the Service.

If you are accepting these Terms on behalf of a business or organisation, you confirm that you have authority to bind that entity, and "you" refers to that entity.

Consumers and business users. Some parts of these Terms apply differently depending on whether you are a consumer (an individual using the Service mainly for purposes outside a trade, business, craft or profession) or a business user. Where a clause applies only to one, we say so. Nothing in these Terms affects your statutory rights as a consumer, which always take priority over anything in these Terms to the contrary.

1. About the Service

1.1 What FlockFinder does

FlockFinder is a livestock-management platform for farmers and livestock keepers in the UK. Its features include, but are not limited to:

Livestock records — individual animal profiles, group/flock management, bulk movements, smart labels and lists, and culling analysis;
Medicine and health — a medicine cabinet, dosage calculator, group treatments, withdrawal-period tracking, and expiry/stock alerts;
Lineage and performance — birth/lambing records, daily live-weight gain, body-condition scoring, and performance dashboards;
Field and grazing management — field mapping, labelling, stocking-rate tracking, field history and notes;
EID reader integration — capturing animal data using the FlockFinder FDX EID Reader or compatible readers;
Collaboration — inviting team members and contractors, with cloud access and real-time sync across devices;
Reports and exports — generating reports for inspections and audits and exporting your data; and
"Ask FlockFinder" — an AI-powered assistant that answers general questions about livestock management, compliance and animal symptoms.

1.2 What FlockFinder does not do

The Service is a record-keeping and management tool. It does not:

submit movement reports, medicine records, census returns or any other documents to the Livestock Information Service (LIS), APHA, the BCMS, your local authority, or any other body on your behalf;
guarantee that you are, or will remain, compliant with any legal or scheme requirement;
constitute veterinary, agricultural, legal, financial or tax advice; or
replace official guidance or the advice of a qualified professional.

You are solely responsible for understanding and meeting your legal obligations, for making any reports or returns to the relevant authorities within the applicable deadlines, and for the accuracy of the information you record and submit.

1.3 Animal health, medicines and dosage (please read carefully)

FlockFinder provides medicine information, a dosage calculator, and withdrawal-period tracking to help you keep records. These are tools to assist your record-keeping; they are not veterinary advice and must not be relied on as a substitute for it.

Medicine information is derived from third-party sources (including data associated with the Veterinary Medicines Directorate) and may be incomplete, out of date or inaccurate. Product authorisations, datasheets and withdrawal periods change.
You must always follow the product's own datasheet / Summary of Product Characteristics, the instructions of your veterinary surgeon, SQP/RAMA or other suitably qualified adviser, and the prescription for the specific animal(s).
You are solely responsible for the correct identification, dosing and treatment of your animals, for observing the correct withdrawal periods, and for ensuring the safety of the human food chain.
Dosage calculations are estimates based on the information you enter (such as estimated weight) and must be checked before any medicine is administered.

To the fullest extent permitted by law, we are not liable for any harm to animals, loss of livestock, condemned produce, regulatory penalty or other loss arising from the administration of any medicine, from reliance on medicine data or dosage calculations in the Service, or from incorrect withdrawal periods. This does not limit our liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be excluded by law.

1.4 Compliance and movement reporting

The Service can generate movement forms and records (for example, livestock movement forms and medicine records) to help you meet your obligations. You remain responsible for actually making any required report or notification to the relevant authority within the statutory deadline, and for its accuracy. A record marked "complete" in the Service means you have recorded the relevant information — it does not mean a report has been submitted to, or accepted by, any authority.

2. AI features ("Ask FlockFinder")

The Service includes AI-powered features, including the "Ask FlockFinder" assistant. AI-generated responses may contain errors, omissions or inaccuracies, and provide general information only. They do not take account of your specific animals, holding or circumstances and do not constitute veterinary or professional advice. You should always verify AI-generated information against official guidance, product datasheets and professional advice before acting on it. Where there is any conflict between an AI response and official guidance or a vet's instructions, the latter prevails.

3. Eligibility and your account

3.1 Eligibility

You must be at least 18 years old to use the Service.

3.2 Registration

To use most features you must create an account. You agree to provide accurate, current and complete information and to keep it up to date.

3.3 Account security

You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at hello@flockfinder.co.uk if you become aware of any unauthorised use.

3.4 Team and contributor access

You may invite other people (such as farm staff or contractors) to access your farm on the Service. You are responsible for managing their access and for everything they do under your account, and for ensuring you have the right to share with them any personal data you input. You can revoke access at any time.

3.5 Multiple holdings

Where your plan allows you to manage more than one holding or business under a single login, you confirm you are authorised to access and manage each holding's data.

4. Subscriptions, trials and payment

4.1 Free trial

We offer a 30-day free trial with no payment details required. At the end of the trial, your account will automatically move to our free "Hobby" plan — you will not be charged automatically. If your usage later exceeds the limits of the Hobby plan, you will need to choose a paid plan to continue using the relevant features.

4.2 Plans

Some features are available free of charge (the "Hobby" plan). Other features require a paid subscription (currently the "Smallholding", "Farm" and "Estate" plans). Details of the plans and their prices are set out on our website and within the Service. We may offer monthly or annual billing.

4.3 Prices and VAT

All prices are stated in pounds sterling (GBP). Prices shown to business customers are exclusive of VAT; the total price including VAT will be shown to consumers before purchase. VAT is added where required by law.

4.4 Billing

Paid subscriptions are billed through our payment provider, Stripe. By subscribing, you authorise us to charge the applicable fees to your chosen payment method.

4.5 Automatic renewal

Unless you cancel before the end of your current billing period, your subscription will automatically renew for a further period of the same length at the then-current price. We will send you a reminder before an annual subscription renews.

4.6 Price changes

We may change our prices from time to time. We will give you at least 30 days' notice before a change affects your subscription. If you do not agree to the new price, you may cancel before it takes effect.

4.7 Cancellation

You can cancel your subscription at any time through your account settings or by emailing hello@flockfinder.co.uk. Cancellation takes effect at the end of your current billing period, after which your account moves to the free Hobby plan (or closes, if you ask us to close it). We aim to make cancellation straightforward and will not impose unreasonable steps.

4.8 Consumer 14-day cancellation right (cooling-off)

If you are a consumer, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel a paid subscription within 14 days of entering into it, without giving a reason.

To cancel, tell us clearly within the 14-day period (email is fine).
If you ask us to start your paid subscription during the 14-day period, you accept that you may be charged for the part of the service provided up to cancellation.
If you ask us to start and the service is fully performed within the 14 days, you acknowledge that you will lose your right to cancel.
We will refund any amounts due within 14 days of being told you wish to cancel.

This right is in addition to your right to cancel under clause 4.7, and applies separately to hardware orders (see clause 5.5).

4.9 Refunds (general)

Other than where the law requires (including clause 4.8 and your statutory rights), we do not generally refund subscription fees already paid. If you think you have been charged in error, contact us and we will review it.

5. FlockFinder FDX EID Reader (hardware)

This clause 5 applies when you order the FlockFinder FDX EID Reader (the "Reader").

5.1 Ordering

You can order a Reader by contacting us with your email address, delivery address and phone number. The price is shown on our website and will be confirmed to you when you order. A contract for the Reader is formed when we confirm your order.

5.2 Price, VAT and delivery

The price of the Reader, any delivery charge, and (for consumers) the VAT-inclusive total will be confirmed before you order. Delivery times vary — currently typically between two and six weeks — and we will confirm the expected timescale when you place your order. We will deliver to the address you provide.

5.3 Title and risk

Risk in the Reader passes to you on delivery. Title (ownership) passes to you once we have received payment in full.

5.4 Your rights if there is a problem with the Reader

If you are a consumer, the Reader must, under the Consumer Rights Act 2015, be of satisfactory quality, fit for purpose and as described. If it is faulty or misdescribed, you have statutory remedies, which may include:

a 30-day right to reject the Reader for a full refund;
after 30 days, a right to repair or replacement; and
if repair or replacement is unsuccessful, a price reduction or a final right to reject.

Nothing in these Terms limits these rights. For more information, contact your local Citizens Advice or visit citizensadvice.org.uk.

If you are a business user, we warrant that the Reader will be free from material defects for 12 months from delivery. Your sole remedies for a defective Reader are repair, replacement or refund at our option. To the fullest extent permitted by law, all terms implied by the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 are excluded.

5.5 Consumer 14-day cancellation right (hardware)

If you are a consumer, you may cancel your Reader order within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations 2013.

Tell us clearly within 14 days of delivery that you wish to cancel.
Return the Reader to us (in re-saleable condition) within 14 days of telling us. You are responsible for the cost of returning the Reader; we will cover return costs only where the Reader is faulty or not as described.
We will refund the price of the Reader and standard outbound delivery within 14 days of receiving it back (or evidence that you have sent it).
We may reduce your refund to reflect any reduction in the Reader's value caused by handling beyond what is necessary to check it.

5.6 Compatibility

The FlockFinder FDX EID Reader reads FDX tags (FDX-A and FDX-B) only. It does not read HDX tags. Some tags (for example, certain Shearwell tags) use HDX microchips and are not compatible with the Reader. You are responsible for checking your tag type with your supplier before ordering. We are not responsible for incompatibility where your tags are of a type the Reader does not support and you have not checked compatibility before ordering.

6. Your data and content

6.1 Ownership

You retain ownership of all data and content you upload to or create within the Service, including livestock records, medicine records, field maps, notes and photographs ("Your Content").

6.2 Licence to us

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, adapt and display Your Content in order to provide, maintain, secure, develop and improve the Service and our other products and services, including by carrying out analytics and research and by developing, training and improving our models, algorithms and features. Where we use Your Content to develop our other products and services, we will use anonymised or aggregated data wherever practicable. This licence ends when you delete Your Content or close your account, subject to our backup and retention schedules and to clause 6.5 (which continues to apply to Aggregated Data).

6.3 Export and backups

You can export Your Content at any time. We take regular backups but cannot guarantee that all data can be recovered in every circumstance, and you are responsible for keeping your own copies of records that are important to you — including any livestock, medicine or movement records you are legally required to retain (see the Privacy Policy).

6.4 Data protection

Our use of your personal data is governed by our Privacy Policy. By using the Service you acknowledge you have read it. Where you are a business user and you input personal data about other people (such as staff or contractors), you are responsible for ensuring you have the right and a lawful basis to provide that data to us for processing through the Service.

6.5 Aggregated and anonymised data

We may process Your Content and data about your use of the Service to create anonymised and aggregated data, statistics and insights ("Aggregated Data"). Aggregated Data is created and held in a form that does not identify you, your business, or any individual, and does not constitute personal data. As between you and us, we own all Aggregated Data, and we may use, store, combine with other data, publish, license and commercialise it for any purpose, including to operate, develop, improve and market our own and our group companies' products and services, and to provide benchmarking, research, insights and analytics. We will not disclose Aggregated Data to any third party in a form that identifies you or any individual. This clause survives termination.

7. Acceptable use

7.1 Permitted use

You may use the Service only for its intended purpose: managing your own (or your clients'/employer's) livestock, holdings and records.

7.2 Prohibited conduct

You must not:

use the Service for any unlawful purpose or in breach of any applicable law;
attempt to gain unauthorised access to the Service, other users' accounts, or connected systems;
use bots, scrapers or similar tools to access or extract data from the Service, except via any API we make available;
interfere with or disrupt the integrity or performance of the Service;
reverse engineer, decompile or disassemble any part of the Service, except to the extent the law permits;
use the Service to build a competing product or service;
share your credentials with, or allow access by, any unauthorised third party (other than through the team-invite feature); or
upload content that is unlawful, harmful, or infringes anyone's rights.

7.3 Enforcement

We may suspend or restrict your access if we reasonably believe you have breached these Terms. Where practicable we will give you notice and a chance to put things right first, unless the breach is serious or poses an immediate risk.

8. Intellectual property

8.1 Our rights

The Service — including its design, code, features, content and the FlockFinder name and logo (but excluding Your Content) — is owned by us or our licensors and protected by intellectual-property laws. Nothing in these Terms transfers any of our intellectual property to you.

8.2 Your licence to use the Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service (including our mobile apps on devices you own or control) for your own farming or business purposes during your subscription or use of the Service.

8.3 Feedback

If you give us feedback or suggestions, we may use them without restriction or obligation to you.

9. Disclaimer of warranties

9.1 "As is"

The Service is provided on an "as is" and "as available" basis. To the extent permitted by law, and without affecting your statutory rights as a consumer, we disclaim all warranties and conditions, whether express, implied or statutory, including any implied warranties of satisfactory quality and fitness for a particular purpose in relation to the software service.

9.2 No guarantee of accuracy, availability or compliance

We take reasonable care to keep the Service accurate and available, but we do not warrant that it will be uninterrupted, error-free or secure, that the information in it (including medicine data) is complete or current, or that using it will make you compliant with any legal requirement. You should not rely on the Service as your sole source of information for decisions about animal health, treatment or compliance.

10. Limitation of liability

10.1 Liabilities we never exclude

Nothing in these Terms limits or excludes our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
any liability under the Consumer Rights Act 2015 or that otherwise cannot be limited or excluded under the law of England and Wales.

10.2 If you are a consumer

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Because the Service is provided for domestic and private use, we have no liability for any business losses (such as loss of profit, loss of livestock value as a business asset, or business interruption) if you use the Service for any commercial purpose. Your statutory rights are unaffected.

10.3 If you are a business user

Subject to clause 10.1, if you are a business user we will not be liable for any:

loss of profits, revenue, anticipated savings or business opportunity;
loss of or harm to livestock, condemned produce, or food-chain contamination, however arising;
loss arising from regulatory penalties, rejected applications or movement-reporting failures;
loss arising from inaccuracies in medicine data, dosage calculations, withdrawal periods, third-party data, or AI-generated content;
loss of data, except to the extent directly caused by our failure to take reasonable backup measures; or
any indirect or consequential loss,

in each case whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable.

10.4 Cap on liability (business users)

Subject to clause 10.1, our total liability to a business user for all claims arising in any 12-month period will not exceed the greater of (a) the total fees you paid us in the 12 months before the event giving rise to the claim, or (b) one hundred pounds (£100).

10.5 Construction

Each limitation in this clause 10 operates separately. If any part is found unenforceable, the remaining parts continue to apply.

11. Indemnity (business users only)

If you are a business user, you agree to indemnify us against any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Service, your submission of inaccurate information to any authority, or any third-party claim arising from your use of the Service. This clause does not apply to consumers.

12. Suspension and termination

12.1 By you

You may stop using the Service and close your account at any time (see clauses 4.7 and 4.8).

12.2 By us

We may suspend or terminate your account if:

you materially breach these Terms and (where the breach can be remedied) fail to remedy it within 14 days of us asking;
you commit a material breach that cannot be remedied;
you fail to pay fees when due; or
we are required to by law.

We may also discontinue the Service entirely on at least 90 days' notice, in which case we will refund any prepaid fees for the unused period on a pro-rata basis.

12.3 Effect of termination

On termination, your right to use the Service ends. We will make Your Content available for export for at least 30 days (except where termination was for serious breach), after which we may delete it in line with our retention schedules. Clauses that by their nature should survive termination (including clauses 1.3, 6, 8, 9, 10, 11 and 14) continue to apply.

13. Changes to the Service and these Terms

We may update the Service and these Terms from time to time. If we make material changes to these Terms, we will notify you by email or through the Service at least 30 days before they take effect. If you do not agree, you may close your account before the changes take effect. Your continued use after that date means you accept the updated Terms.

14. General

14.1 Governing law

These Terms are governed by the law of England and Wales.

14.2 Jurisdiction

The courts of England and Wales have jurisdiction over any dispute, except that if you are a consumer, you may bring proceedings in the courts of the part of the UK in which you live, and you benefit from any mandatory consumer protections of that jurisdiction.

14.3 Entire agreement

These Terms, together with our Privacy Policy and any order confirmation, are the entire agreement between us in relation to the Service and supersede any previous agreement.

14.4 Severability

If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in force.

14.5 No waiver

A failure to enforce any provision is not a waiver of it.

14.6 Assignment

You may not assign your rights or obligations without our consent. We may assign ours to a successor in connection with a merger, acquisition or sale of our business, provided your rights under these Terms are not prejudiced.

14.7 Force majeure

We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including changes to government rules, natural disasters, pandemics, telecommunications or power failures, or industrial action.

14.8 Third-party rights

These Terms do not give any rights to anyone other than you and us under the Contracts (Rights of Third Parties) Act 1999.

14.9 Notices

Send any notice to us by email to hello@flockfinder.co.uk. We may give notice to you at the email address on your account.

15. Contact us

Black Sheep Technology Ltd (trading as FlockFinder) Email: hello@flockfinder.co.uk Registered office: 4 Burlington Mews, Sevenoaks, Kent, TN13 1FJ